Monitoring and Evaluation, Research and Documentation
African Centre for Treatment and Rehabilitation of Torture Victims (ACTV) runs a fully-fledged Monitoring and Evaluation (M&E) unit that is headed by a Monitoring and Evaluation Manager, supported by a Research Officer and Monitoring and Evaluation assistant. The unit is responsible for tracking organization performance and oversees research and documentation which informs evidence based advocacy, and the specialized interventions of the organization.
ACTV has an M&E plan with a clear framework indicating the desired deliverables and suggested indicators as well as targets, which help in monitoring progress. The M&E plan further has a quality assurance plan embedded within that ensures that the services provided meet the quality standards of the organization. The unit also employs methods such as reflection meetings, feedback sessions, research, surveys, field visits, pre and post assessments and evaluation studies to scrutinize performance, track changes and evaluate the services of the organization. Through these routine lessons learnt, best practices and recommendations are routinely documented; these facilitate learning, innovations, continuous growth and improvement of the organization services.
In addition, the unit oversees the utilization of the ACTV Management Information System organization. The system is utilized for the coordination, control, analysis and visualization of information which facilitates the decision making processes within the organization.